Aspen Family Medicine & Geriatrics | Billing
15881
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Billing

Billing

Who do I call if I have a question about my bill?

Aspen utilizes the outside billing services of Medical Collection Consultants. They are our billing service and NOT a collections agency. Should you have any questions regarding your bill, feel free to contact them at 626-857-1019.

Do you accept credit card payments over the phone?

Yes. We accept Visa, MasterCard, and American Express. There is no charge for this service

I came in for a physical/wellness exam, why am I receiving a separate bill for an office visit as well?

The guidelines set forth by insurance companies deem that “physicals” or “wellness exams” address preventative medicine only. It is the opportunity for your Provider to assess your preventative health and wellness needs.

 

If you have concerns that need to be addressed such as an acute medical problem or the management of a chronic health condition such as diabetes or asthma, your insurance company considers those as non-preventative in nature and require it to be billed with the appropriate non-preventative billing code.

 

We would be happy to schedule an alternate appointment to address your issues or depending on Provider time availability it may be able to be addressed in the same but will result in a co-pay being charged.

Can I make payment arrangements for my bill?

Yes, if you are unable to pay your bill in full, we are glad to work out a payment plan arrangement with you. Please contact our billers, Medical Collections Consultants at 626-857-1019 for more information.

Can you assist me if I want to dispute a medical bill I received from a laboratory / insurance company?

Yes, we are happy to assist if we can! Given that Insurance plans vary from patient to patient, we will

need a copy of the bill in question and/or a copy of your explanation of benefits (EOB) to determine if we will be able to assist you.

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Aspen Family Medicine and Geriatrics experiences high call volumes as times. We encourage patients to take advantage of the Patient Portal as an alternative method of communication. Thank you for your understanding.