Aspen utilizes the billing service of Revenue Performance Management LLC. They are a medical billing company NOT a collections agency. Please direct any questions regarding your bill or to make payment arrangements to 909 361 6361 or Fax 888 224 6032. 

Yes! You are welcome to pay over the phone, we accept Visa, MasterCard, and American Express.

Yes, if you are unable to pay your bill in full, arrangements for a payment plan can be made. Please contact our billers, Revenue Performance Management LLC at 909-361-6361 for more information. 

Insurance guidelines deem that “physicals” or “wellness exams” address preventative medicine only. It is the opportunity for your Provider to assess your preventative health and wellness needs. 

If you have concerns that need to be addressed such as an acute medical problem or the management of a chronic health condition such as diabetes or asthma, your insurance company classifies this as non-preventative in nature and require it to be billed with the appropriate non-preventative billing code. 

Depending on Provider time availability it may be able to be addressed in the same but will result in a co-pay being charged. Otherwise, we will gladly schedule an alternate appointment to address your issues. 

We are happy to assist if we can! Given that Insurance plans vary from patient to patient, we will need a copy of the bill in question and/or a copy of your explanation of benefits (EOB) to determine if we will be able to assist you. Please forward of copy of the bill or EOB to [email protected]