Aspen Family Medicine & Geriatrics | General/ Scheduling Questions
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General/ Scheduling Questions

General/ Scheduling Questions

Where are you located, and what are the clinic hours?

10787 Laurel St, Rancho Cucamonga CA 91730 (cross street: Foothill)

Monday-Thursday 8:00am– 5:00pm

Friday 8:00am-4:00pm

Are any of your Providers/ Staff bilingual?

Yes, we have two providers who are fluent in both English and Spanish, as well as staff members who can assist you in Spanish. Hablamos español.

Are all of your providers Physicians?

No, three of our providers are licensed physicians who are Board Certified in Family Practice, and one is a certified Physicians Assistant.

What is Family Medicine and who can they treat?

A Family Medicine Doctor has specialized in comprehensive health care for patients of all ages from newborns to seniors. Family Medicine Physicians are able to treat acute issues as well as provide preventative and comprehensive care focused on the overall well being of our patients.

What is a Physicians Assistant?

A physician assistant is a mid-level health care professional who is nationally certified and state licensed to practice medicine with physician supervision. Physicians Assistants work on healthcare teams and are able to diagnose, treat and prescribe medication.

Can I see any of the Providers on staff with Aspen Family Medicine & Geriatrics?

Yes, as a patient of Aspen Family Medicine & Geriatrics, you are able to schedule appointments with any of our providers.

How do I schedule an appointment at Aspen Family Medicine?

Please contact our office during office hours at (909)982-7741 to schedule an appointment.

What do I do if I need to change or cancel an appointment?

Please contact our office as soon as possible to change or cancel your scheduled appointment.

As a new patient, why do I need to establish care prior to scheduling a physical?

During your initial visit, your provider will discuss your medical history, current health concerns, and a review of current medication regimen. Previous records may need to be requested from a previous provider. A complete physical will be possible once your provider is fully aware of your medical history.

Do you offer "same day" appointments?

Yes, we do offer same-day appointments for those who are experiencing acute medical issues that require immediate attention. Spaces are limited, so it is recommended that you contact the office as early as possible to request a same day appointment.

If you have a life-threatening emergency, please call 9-1-1 or go to the nearest hospital Emergency Room for treatment.

Typically, how long does it take to get an appointment?

We make every effort to accommodate patients as quickly as possible. Same day appointments are available for acute visits. Typically we are able to schedule you within a few days. The exception to this is if you wish to schedule with a particular Provider or need a particular day & time that is filled. In which case it may need to be scheduled further out.

What information do I need to bring to my appointment?

If you are a new patient, please arrive 10-15 min early to your appointment.

For every appointment we ask that you bring:

  • Your insurance card(s)
  • Picture identification.
  • Current Medications you are taking. This allows the Provider to review and avoid any interactions as well as insure the pharmacy has not may any errors or inappropriate substitutions
Why do I need to have my insurance card present at each visit?

Most insurance cards change yearly. We want to make sure we have the most up-to-date information available so your insurance company will pay the claim for your visit, your lab work, and approve referrals.

What if I am late to my appointment?

We ask that you arrive 10 minutes prior to your scheduled appointment time. If you are more than 15 minutes late to an appointment, you may be asked to reschedule.

When would I go to an Urgent Care clinic for services?

In the event that you are unable to schedule a same-day appointment in our office, you may be referred to an Urgent Care clinic or Emergency Room for treatment.   If this occurs, please be sure to ask them to forward any records to our office.  

Can I bring a family member / friend with me to my appointment?

Yes, you are welcome to bring anyone with you to your appointment that might be helpful or of comfort to you. Please keep in mind that your private health information will be discussed during your visit; it is advised that you only bring those with whom you are comfortable sharing this inform into the exam room.

If you would like to designate a family member or friend with whom we can discuss your care, you will need to complete a Release of Medical Information form, available upon request at the Front Desk.

Updating Patient Information

If you are updating information such as insurance, address, phone number with our office, you will need to specify whose chart(s) need to be updated. If there are multiple Aspen Family Medicine patients in your home, please ensure to update the information for all who apply.

Reminder calls

As a courtesy to our patients, we will make reminder calls 1 day prior to your appointment. However, it is your responsibility to make sure that we have up-to-date contact information, and ultimately, to make it to your appointment on time.

What do I need to do to schedule a pre-operative appointment?

Please contact our office directly at (909) 982-7741, be sure to specify that you wish to schedule a pre-operative appointment.

I have a service dog; can they accompany me at my appointment?

In accordance with the Americans with Disabilities Act (ADA), service dogs are allowed to accompany patients to their medical appointments. We ask that you inform staff when making your appointment that your service animal will be accompanying you.

I have not been seen in your clinic for more than 3 years, what should I do if I want to return as a patient?

Given the time lapse, you will need to re-establish service with your Provider of choice. During your visit to re-establish the Provider will review your recent medical history, health concerns, and a review of current medication. Please contact the office directly to schedule a New Patient appointment and provide updated insurance information.

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Aspen Family Medicine and Geriatrics experiences high call volumes as times. We encourage patients to take advantage of the Patient Portal as an alternative method of communication. Thank you for your understanding.